Unlock the potential of AI Agents
Organize your data to set goals and KPIs
Build a compelling AI business case
Understand how AI agents work
Prepare your knowledge and map out processes
Plan and execute your
onboarding on time
onboarding on time
Go live with confidence and
grow your success
grow your success
Meet your (human) personal AI trainers
Behind every successful transformation is a team of dedicated
coaches. Get full training from top CX leaders on how to bring AI to
your Customer Service in 2025.
Ready to understand and apply the future?
Learn from industry-leading experts. Explore real-world case
studies. Gain the knowledge you need to navigate the changing
landscape of AI.
WITHOUT MASTERCLASS
Lack of Understanding
Feeling lost in the complex world of AI agents and their
real applications.
Overwhelming Complexity
Struggling to navigate the technical details and different
approaches.
Uncertain Outcomes
Unsure how to implement AI agents effectively or measure
success.
Missed Opportunities
Watching competitors leverage AI while your business stays
behind.
WITH
Structured Roadmap & Expert Guidance
Learn AI agent implementation step-by-step with real-world
case studies.
Deep Understanding
Gain a clear, practical grasp of AI agent technology, beyond
the buzzwords.
Simple, Proven Frameworks
Walk away with practical tools and methods to automate
customer service with AI.
Trackable Metrics
Know exactly how to measure impact and optimize your AI
strategy for maximum results.
Achieve results that last
Your roadmap to AI Agents in customer service
PHASE 1
Getting started
Intro
Organize your data
Define your KPIs and goals
and 4 more...
PHASE 2
Preparing strategy
Drafting AI adoption strategy
Enhancing your knowledge base
Mapping out your processes
and 2 more...
PHASE 3
Selecting vendor
Build vs Buy
Features you would expect
Running an effective Proof of Concept
and 2 more...
PHASE 4
Onboarding
Preparing the organization
Setting up the AI Agent
Testing and evaluation
and 2 more...
PHASE 5
Adoption
Monitoring performance and quality metrics
Growing % of covered markets/languages
Growing % of covered topics
and 2 more...
Register to get full agenda
Join AI Agents Masterclass
What is included?
Courses prepared by 15 experienced AI and CX leaders
5 modules from “Getting started” to “Adoption”
30+ video lessons
Unlimited access to all resources
Knowledge test and program certificate






















