Unlock the potential of AI Agents
Organize your data to set goals and KPIs
          Build a compelling AI business case
          Understand how AI agents work
          Prepare your knowledge and map out processes
          Plan and execute your
onboarding on time
          onboarding on time
Go live with confidence and
grow your success
          grow your success
Meet your (human) personal AI trainers
            Behind every successful transformation is a team of dedicated
            coaches. Get full training from top CX leaders on how to bring AI to
            your Customer Service in 2025.
          
        Ready to understand and apply the future?
            Learn from industry-leading experts. Explore real-world case
            studies. Gain the knowledge you need to navigate the changing
            landscape of AI.
          
        WITHOUT MASTERCLASS
              
              Lack of Understanding
                  
                    Feeling lost in the complex world of AI agents and their
                    real applications.
                  
                Overwhelming Complexity
                  
                    Struggling to navigate the technical details and different
                    approaches.
                  
                Uncertain Outcomes
                  
                    Unsure how to implement AI agents effectively or measure
                    success.
                  
                Missed Opportunities
                  
                    Watching competitors leverage AI while your business stays
                    behind.
                  
                WITH
                
                    Structured Roadmap & Expert Guidance
                  
                  
                    Learn AI agent implementation step-by-step with real-world
                    case studies.
                  
                Deep Understanding
                  
                    Gain a clear, practical grasp of AI agent technology, beyond
                    the buzzwords.
                  
                Simple, Proven Frameworks
                  
                    Walk away with practical tools and methods to automate
                    customer service with AI.
                  
                Trackable Metrics
                  
                    Know exactly how to measure impact and optimize your AI
                    strategy for maximum results.
                  
                Achieve results that last
Your roadmap to AI Agents in customer service
PHASE 1
              Getting started
            Intro
                Organize your data
                Define your KPIs and goals
                and 4 more...
                PHASE 2
              Preparing strategy
            Drafting AI adoption strategy
                Enhancing your knowledge base
                Mapping out your processes
                and 2 more...
                PHASE 3
              Selecting vendor
            Build vs Buy
                Features you would expect
                
                    Running an effective Proof of Concept
                  
                and 2 more...
                PHASE 4
              Onboarding
            Preparing the organization
                Setting up the AI Agent
                Testing and evaluation
                and 2 more...
                PHASE 5
              Adoption
            
                    Monitoring performance and quality metrics
                  
                
                    Growing % of covered markets/languages
                  
                Growing % of covered topics
                and 2 more...
                
                Register to get full agenda
              
              
                
                    Join AI Agents Masterclass
                  
                What is included?
                      Courses prepared by 15 experienced AI and CX leaders
                    
                  5 modules from “Getting started” to “Adoption”
                  30+ video lessons
                  Unlimited access to all resources
                  Knowledge test and program certificate
                  





















 
                     
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
                     
                     
                     
                     
                     
                    